COVID-19

During the Covid Pandemic, Dr Miller will be utilizing Telehealth sessions . In office
sessions are also being offered on a limited basis during this time. She will be using a
HIPAA compliant video platform. Below, you will find more information on HIPAA
compliance and technology requirements for using telehealth for counseling sessions:

HIPAA COMPLIANCE

The video platforms used by Dr. Dawn Miller for Telehealth counseling services
are HIPAA compliant. When it is not possible to utilize Telehealth services, phone
services will be used as a backup. It is important to know that phone
communication does NOT include HIPAA compliant technology.
Dr. Miller is:

 

  • Educated on how to maintain confidentiality for Telehealth sessions and continues to seek ongoing training on the use of Telehealth.
  • The therapy space used is secure and compliant.
  • Clients are provided information about how to maintain confidentiality on the session.
  • There is a signed Business Associates Agreement (BAA) with the technology provider being used to ensure the confidentiality and HIPAA compliance of the technologies.
  • Video sessions are not stored in any manner.
  • The session is recorded in your mental health record the same way as any other in-person session, with an indication that the session was conducted by video or phone.
  • All other standards of practice associated with traditional face-to-face counseling will be followed.
  • Verify your identity at each Telehealth session.

TECHNOLOGY REQUIREMENTS & INSTRUCTIONS

  • Participating in Telehealth counseling sessions requires that you have an active email address, internet connection and a technology device with a microphone and camera: desktop computer, lap top computer, tablet or smartphone/iPhone.
  • Prior to your appointment time, Dr Miller will email you a link and instructions for logging on to the telehealth website.  Once you are on the site at your scheduled appointment time, a notification is sent to Dawn to let her know that you are present for your session.
  • Dr. Miller will then click on our connection and both of you will appear on camera.
  • Should the internet connection be unclear or malfunction in some way, alternatives to conduct the session will be earnestly attempted.
  • During Telehealth sessions, Dr Miller will work to ensure that:
    1. Sessions are conducted in a private environment such as her business or
      home office.
    2. Sessions are conducted with minimal to no interruption.
    3. Sessions are conducted in a manner that you feel Dr. Miller is attentive and engaged, just as she would be in person.
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